HOW DOES THE MONEY-BACK GUARANTEE WORK?
Within 1 month of the payment date, a user who purchases a package and does not use at least 50 credits (including all credits used before purchasing a package), is entitled to receive a full refund of the amount paid by the user for such a package. To see our full refund policy, click here.
HOW DOES THE SUCCESS GUARANTEE WORK?
examPAL offers a guarantee of success. This means that if you completed our entire program but didn’t improve your score by at least 6 points in total (both Verbal and Quantitative scores) if you purchased the Premium package, or at least 7 points in total if you purchased the Genius package, we will refund your money. To read more about it, please refer to our refund policy.
WHAT TYPE OF PAYMENT METHODS DO YOU ACCEPT?
We support over 100 payments methods, including MasterCard, Visa, American Express and PayPal. We currently do not support Discover and Diners (excluding Diners in South American countries), and pre-paid/gift cards. If you would like to pay with a Discover or Diners credit card, please send us an email to: firstname.lastname@example.org
What are adaptive practices?
Adaptive practices mean that you will encounter the right question at the right time, depending on your current level and what our PALgorithms believe you should face next in order to improve. The GRE test is adaptive and gives you questions on different levels in each section, depending on your current level.
What are personalized solutions?
Since almost every question has more than one way to solve it, your goal when studying is to find the best (i.e. fast and correct) way for you to solve each question. Our PALgorithm studies your performance during the course, and provides you feedback on the best way for you to solve each question. We learn how you think, we study all possible solutions, and then find the best for you.
How do you study my performance?
Our PALgorirhm is like the best possible private tutor, always looking over your shoulder to study your strengths and weaknesses and offer you ways to improve. At the end of each section you will be able to see your current PAL score.
How do I make sure I didn’t miss anything?
Once you set your test date in the system, our course path will automatically adjust itself to set milestones with dates, so you'll know exactly what you have to do and when.
How do you score my essays?
You can submit essays for our review. Our experts will assess your essay and provide you with a score and a summarized feedback on it, so you'll be able to see what to do differently. The Genius package also includes in-line notes to better understand your mistakes.
What is an Expert Assessment?
Once you order an Expert Assessment, our experts will review your overall performance and will provide you with a detailed analysis and personalized tips on how to improve.
How long is the private tutoring session?
Our sessions are always 60 minutes long and are held on Skype or Google Hangouts.
What are credits?
With every package, you get a certain number of credits that allow you to go through the entire course and complete everything that is in the package. Credits allow you the flexibility to choose what to do next: submit another essay, order a private tutoring session, take another practice test, etc., even if it’s not part of the package you ordered.
What is PAL?
Click here to learn