Within a term of 1 month after the payment date, a User who purchased a package and did not use at least 50 Credits ("Credit" shall mean questions, lessons, downloadable documents, etc.) (including all Credits used before a purchase) shall be entitled to receive a full refund of the amount paid by the User for such a package.
A User who purchased a Package and used more than 50 Credits (i.e. questions, lessons, downloadable documents, etc.) including all Credits used before a purchase shall not be entitled for any refund. Nevertheless, such User may transfer some or all of his/her remaining Credits to a friend who is also a registered User of the Site.
Any refund request under this Section 1 must be submitted within the period of 1 month after the payment date to WWP at firstname.lastname@example.org.
Success Guarantee Program Refund
A User that purchased and paid a consideration in an amount of at least 400$ (without
any reductions, discounts and/or credits and money refunds) for the "Premium Package"
or the "Genius Package" available on the Site (each, in this Section 2.1 the "Package")
and will meet all following conditions, shall be entitled to receive a refund, in case such
User will not improve his/hers last GRE exam result by at least 6 points for the Premium
Package and 7 points for the Genius Package, provided however that such improvement
is limited to a score of up to 326 (i.e. – a User that improves his/hers exam result only by
5 points and received a result of 327, will not be entitled to receive the refund under the
Success Guarantee Program): (i) the User had taken the GRE exam in the 5 years
preceding the Package purchase date, (ii) the User watched all videos included in the
Package (iii) the User answered all the introduction, lesson, and practice questions
included in the Package, (iv) the User submitted on the Site at least one essay, (v) within
14 days from the purchase date of the Package, the User must email to address:
email@example.com and provide a link to the official score report and their date of
birth for us to download their score report; (v) a request to receive the full refund as set
forth above, shall be submitted to WWP within no later than 30 days from the receipt of
the exam results by the User;(vi) the User did not cancel his/hers exam result (to the
extent User canceled the exam result - User did not revive such result thereafter); (vii) the
User must provide WWP an access to his/hers ETS account or send WWP a scanned
copy of his/her official score report, both by submitting an email to
firstname.lastname@example.org, which includes the details required in order to access User's
account (email and password).