Refund Policy

  1. General Refund
    1. Within a term of 6 months after the payment date, a User who purchased and paid for a package according to the purchased package ("Credits" such as questions, lessons, downloadable documents, etc.) but did not use any of them (i.e., did not answer any question on the Site), shall be entitled to receive a full refund of the amount paid for such Package.
    2. Within a term of 1 month after the payment date, a User who purchased a package and did not use at least 50 Credits (including all Credits used before a purchase) shall be entitled to receive a full refund of the amount paid by the User for such a package.
    3. A User who purchased a Package and used more than 50 Credits (i.e. questions, lessons, downloadable documents, etc.) including all Credits used before a purchase shall not be entitled for any refund. Nevertheless, such User may transfer some or all of his/her remaining Credits to a friend who is also a registered User of the Site.
    4. Any refund request under this Section ‎1 shall be submitted to WWP at support@exampal.com.
  2. Success Guarantee Program Refund
    1. A User that purchased and paid the full consideration (without any reductions, discounts and/or credits and money refunds) of the "Premium Package" or the "Genius Package" available on the Site (each, in this Section ‎2.1 the "Package") and will meet all following conditions, shall be entitled to receive a refund on the Package consideration, in case such User will not improve his/hers last GMAT exam result by at least 70 points, provided however that such improvement is limited to a score of up to 700 (i.e. – a User that improves his/hers exam result only by 50 points and received a result of 700, will not be entitled to receive the refund under the Success Guarantee Program): (i) the User had taken the GMAT exam in the 5 years preceding the Package purchase date, (ii) the User watched all videos included in the Package (iii) the User answered all the introduction, lesson, and practice questions included in the Package, (iv) the User submitted on the Site at least one essay, (v) within 14 days from the purchase date of the Package, the User sent WWP a copy of the official letter stating his/hers previous score in the GMAT exam, to the address: guarantee@exampal.com; (v) a request to receive the full refund as set forth above, shall be submitted to WWP within no later than 30 days from the receipt of the exam results by the User;(vi) the User did not cancel his/hers exam result (to the extent User canceled the exam result - User did not revive such result thereafter); (vii) the User sent WWP a copy of the official letter stating his/hers new score in the GMAT exam, to the address: guarantee@exampal.com.
  3. Your GMAT Is On Us Program Refund
    1. A User that purchased and paid the full consideration (without any reductions, discounts and/or credits and money refunds) of the Premium and Genius Packages available on the Site (in this Section ‎3 the "Packages") and will meet all following conditions, shall be entitled to receive from WWP a refund in the amount equal to the GMAT registration fees actually paid by User (but in no event such refund shall not exceed $250): (i) User will score a result of 700 or more in the GMAT exam; (ii) User will send a copy of the official letter stating his/hers aforesaid score in the GMAT exam, to the address: support@exampal.com within 30 days from the date of the exam; and (iii) User will send WWP, within 29 days, a 200 words testimonial about is/hers experience with WWP (the "Testimonial").
    2. The User hereby confirms that the Testimonials shall be deemed as User Submissions pursuant to Sections 9.1- 9.2 of the Terms of Use, which shall apply with respect to the Testimonials. The User hereby further grant to WWP an unrestricted, sublicensable, assignable, perpetual, irrevocable, royalty-free, worldwide license to (in whole or in part, and in any manner, format or media, and in combination with any other material) reproduce, modify, create derivative works of, publicly perform, publicly display, transmit, distribute, and otherwise commercially exploit the Testimonials. Accordingly, User acknowledge that he/she may appear in certain media by or on behalf of WWP for commercial or marketing purposes, such as on WWP's websites, Facebook page, Twitter accounts, and other online platforms. User hereby unconditionally and irrevocably waive all rights to (including but not limited to any right of prior approval) and release WWP from, and will neither sue nor institute any proceeding against WWP, any claim or cause of action of any kind, arising from use of the Testimonials, or otherwise for defamation, copyright infringement, and/or invasion of rights to privacy, publicity, or personality, whether or not any claim or cause of action is currently known to User.
  4. Verbal Booster Package Refund
    1. A User that purchased and paid the full consideration (without any reductions, discounts and/or credits and money refunds) of the Verbal Booster Package and will meet all following conditions, shall be entitled to receive from WWP a refund of the aforesaid package consideration, provided that a refund request shall be send WWP to guarantee@exampal.com within the earlier of (i) 7 days from the purchase date of the aforesaid package or (ii) the use of 50 credits.
  5. In case a User is entitled to a refund as set forth under this Refund Policy, WWP will deduct from the refund amount any direct expenses and costs it incurs as a result of the refund request, including any applicable bank transaction fee and payment vendor fee, as well as any direct expenses it incurs as a result of the User's usage of the system such as 3rd party costs for private tutoring ($125), essay reviews ($25 per essay) and personal assessments ($67).
  6. Subject to the User's compliance with the above Refund Policy, User shall receive the applicable refund within thirty 30 business days of WWP’s receiving the refund request.

Last updated: January 2017

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